Raining indoors, a water damage.

8/7/2018 (Permalink)

We moved from a “fixer upper” into a new development home back in 2016. We had lived in our sweet home for about ten years and needed a little more space. Two kids later we discovered how quickly you can outgrow a space. We fell in love with a model home in a new development in our city. We couldn’t wait to move in. A brand-new home, this was a first for us and we were eagerly anticipating a smaller yard with less up keep, and “new” everything that wouldn’t need a ton of consistent attention.

The first two weeks were bliss, until our first bubble bath in our master bathroom. Heating the water was a little different from our last home and it took a little getting used to. So much so, that we filled the tub and added more hot water to the tub, relying on the drain to release the excess water. While this is happening, I noticed my husband was yelling- not his typical trait. I left the bathroom to hear better what the commotion was about, and as it turned out the kitchen ceiling was raining! He was yelling to tell me to stop filling the tub. I was confused, how was the water coming from our bathroom tub to the kitchen?

As it turns out, when the tub was installed they forgot to caulk the drain. It was somehow overlooked, and it caused this large water loss in the first two weeks of being in our brand-new home. Our kitchen floor had buckled rapidly, the water effected the base boards and drywall all within an hour or so. Thankfully under our year warrantee it was fixed but that too came with its ups and downs.

As a business owner of a water restoration company and a homeowner with a water damage, it was not a smooth sailing process to get our kitchen back to new. Keep in mind this all happened as we were expecting to have a holiday company party within the month. The holidays were in full swing and we all know that added confusion that can add to daily life in general. The replacement floor was replaced by someone who is color blind and installed the wrong color flooring. The dry wall was uneven and didn’t get painted until much, much later. It was a nightmare.

I could empathize and relate with customers who have not had the smoothest experience with our services. Hiccups happen, and it taught me to understand that some things are not in my control. Here at SERVPRO of Gig Harbor/N. Tacoma we do our best to perform in high standards and quality. We also understand that this may not be what a customer expects, but we also will work until we fix what is wrong to ensure the customers upmost satisfaction. Our managers and techs work closely to communicate the process and time length expected to perform our job. Our goal is your happiness and to truly make sure your damage is “Like it never even happened.”