Why SERVPRO is your choice

2/19/2019 (Permalink)

The Betcher Family- Owners and operators.

Why SERVPRO? Our SERVPRO of Gig Harbor/North Tacoma franchise is locally owned and operated since 1979. We are the second owner of this franchise and a second generation ran company. Our family relocated from Southern California back in 2005 to begin our SERVPRO adventure. Since then, our current owner went from field work to management, and now ownership. Matt is a respected owner who cares about every employee that works for him. He invests in the SERVPRO brand, the employees who represent it and the work we provide to local homeowners and business owners like you.  

We take pride in having our certifications and trainings updated. Our employees come to you with the best knowledge and training in our field. Not only are we experienced in all areas, we provide excellent customer service and attention to details. Our office staff is knowledgeable when it comes to your damage and we do our very best when it comes to making it “Like it never even happened.” The last thing you want is to call an office and have someone answer the phone who sounds like they don’t care about your loss or damage. As an owner and a homeowner, we have been on the flip side too, we have experienced water damage to our home and belongings. We know it’s not fun and we also understand the stress it causes to have your home turned upside down in these types of situations.

In the scenario where the job may need more hands-on deck, here at SERVPRO of Gig Harbor/North Tacoma we can call on other close SERVPRO relationships. We believe it’s better to provide an overall spectrum of work with the same ethics and training than turn down a job. Our other local owners are all team players ready and willing to jump in and provide further assistance when it’s needed. We may be individually owned and operated but we all wear and represent the same brand- SERVPRO. Consistency and quality are crucial.

Our owners are active in the community. We support our local Gig Harbor Chamber, Relay for Life of Gig Harbor, donations to our local school auctions, Swing for a Soldier sponsor, and other community events. It’s important to Matt staying active in the community, it’s also important to provide the best quality service when living in the same community we work within. There is the occasional conflict with customers in our service, at that point our managers, employees and owner go above and beyond to make sure customers are happy with the finished product. Our tag line is “Like it never even happened” and we truly strive to accomplish this.

We hope you don’t have to use our services or find yourself in a situation where your house is a product of fire, water, mold or any other damage. If you should, our reviews and references show that we provide excellent, quality service. Don’t forget we are also on call 24 hours a day, 365 days a year. Any size damage, residential or commercial, it doesn’t matter. We are here for you in your time of need. Let us make your damage “Like it never even happened.”