Content cleaning

4/27/2020 (Permalink)

When we receive a fire damage a large part of what we do is clean and restore the contents affected by that fire damage. That is if we can, sometimes some content is too far gone, and we cannot restore it.

When we arrive at the job, we begin to pack out the job, going room from room collecting, logging and creating an organized list of all the items we are bringing back to our shop. We have a special software that keeps individual objects logged and when we pack it up, if the customer should need us to retrieve a needed item, we can look at our log and find it quickly.

When the pack out arrives at our shop, we begin the work on cleaning content. We use special products, tools and techniques to look at each item and give it all the attention needed.

We also have a special room that can remove the odor.

If an item is too damaged from the fire, we will communicate this to the customer and insurance adjuster. The customer will let us know what our next step is.

We document our process for the insurance company and customer. From the very beginning to the end we take care of every job with special care and attention.

Our customers can rest knowing that their personal items are in our very capable hands. SERVPRO goes above and beyond to restore your personal belongings. We understand the sentimental and personal aspect of each item.