What our Customers say...

Biohazard Testimonials

The Gig Harbor SERVPRO came to our rescue. When we were in a crunch and we had raw sewage come up from our drains they were so quick to respond that they helped limit how much damage occurred. SERVPRO made everything so effortless. The crew was polite, efficient, knowledgeable, and prompt. I was bummed this happened, but SERVPRO made it better. Thank you Steve, Maxy, Colton, Mike, Gina, Makayla, and Matt!

The nature of my damage was water damage as a result of an overflowed toilet in my master bathroom!!!! Family of five, facing displacement, start of summer. I was STRESSED. SERVPRO called me to quickly schedule a crew to clean up the water. No time was wasted, stopping the damage and making my home safe was the priority. The mitigation crew cleaned up the damage and sectioned off any area of potential harm. They were quick but very attentive and patient. They took the time to explain exactly what they there doing and WHY and what came next. Once that process was complete, they smoothly transitioned me into the repair portion of the job. This was quite a task as the damage was extensive enough to require being out of my home for a number of weeks. From beginning to end the General Contractor, kept me well informed along the way and was able to do so without overwhelming me with needless details about the project. He was AMAZING at handling all the behind the scenes work that obviously goes into repairing a home requiring weeks of restoration without me feeling pressure or concern. I’ve worked with a number of managers in my career and he simply excels at multi-tasking and flawless execution. His management style was also evident in the crew he dispatched as they were repeatedly kind, considerate and efficient. Many a times they went above and beyond.
All in all, I was extremely satisfied with my experience with SERVPRO. The end product was stunning and truly was "Like it never even happened." Great team, great work. Thanks for everything.

My wife and I owe the Gig Harbor/North Tacoma SERVPRO team the biggest heartfelt thank you ever! Our poor dog cut himself badly after breaking a window while I was out of town and my wife was at work. There was blood all over the couch, walls, carpet, and even our bed. My wife rushed the dog to the vet. Before she was even home SERVPRO was there and did the most amazing job cleaning up. I can honestly say it looks even better than it was before the accident. They took a horrible situation and reduced it down to letting us just have our focus on our dog. We can't thank the whole SERVPRO staff enough for what they did for our family. Matt, Nicole, Stephanie, Steve, Gina and everyone else who helped will forever be in our hearts.